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Job Title/Department: Member & Donor Services Representative
Employee Classification: Non-Exempt, Full-Time 
Employee Reports To: Manager of Member and Donor Services 

Job Purpose
The Cleveland Zoological Society, the nonprofit advancement partner for Cleveland Metroparks Zoo, seeks qualified candidates for the position of Member & Donor Services Representative. Position is Full Time. Flexible schedules available.

Responsibilities Include:

  • Engage our visitors by selling memberships, special event tickets, etc., and handle inquiries by email, phone, and on-site
  • Create/update member and donor records in Raisers' Edge database
  • Provide administrative and event support for all departments
  • Serve as an ambassador for Cleveland Metroparks Zoo
  • Other duties as assigned

Qualifications:

  • High school graduate or equivalent
  • Previous sales/retail experience, superior customer service philosophy
  • Available to work weekdays, weekends and holidays
  • Computer experience (data processing experience preferred) - Raisers’ Edge experience a plus
  • Comfortable with various forms of technology
  • Self-starter with outstanding organizational skills
  • Demonstrated interest in wildlife conservation / non-profit work
  • Ability to lift and/or move up to 25 pounds and drive a golf cart (Valid Ohio Driver’s License required) 

Please submit electronic cover letter and resume to HR@ClevelandZooSociety.org. No phone calls, please. All applications are confidential. The Cleveland Zoological Society is an equal opportunity employer.

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Family Select

$199/year

2 adults, 6 children, 2 guests

  • Admits two named adults in the same household and their children or grandchildren 18 years and under (limit six)

  • Two free guests every visit

  • Invitation to Member Night (June 1, 2022)

Family Plus

$159/year

2 adults, 6 children, 1 guest

  • Admits two named adults in the same household and their children or grandchildren 18 years and under (limit six)

  • One free guest every visit

  • Invitation to Member Night (June 1, 2022)

Family

$129/year

2 adults, 6 children

  • Admits two named adults in the same household and their children or grandchildren 18 years and under (limit six)

Individual Plus

$94/year

2 adults

  • Admits one named adult and one guest on every visit OR waive the guest privilege and list two named adults

Senior Plus (55+)

$74/year

2 adults

  • Admits one named adult and one guest on every visit OR waive the guest privilege and list two named adults

Explorers Club

$500/year

2 adults, 6 children, 4 guests

  • Admits two named adults in the same household and their children or grandchildren 18 years and under (limit six)

  • Four free guests every visit

  • Invitation to Member Night (June 1, 2022)

Keepers Club

$300/year

2 adults, 6 children, 4 guests

  • Admits two named adults in the same household and their children or grandchildren 18 years and under (limit six)

  • Four free guests every visit

  • Invitation to Member Night (June 1, 2022)

$/Year

Koala Bear This membership is for me
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Member Information

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