Who We Are Privacy Policy

Privacy Policy

The Cleveland Zoological Society respects the privacy of its members and supporters, and is committed to protecting your personal information and has created this Privacy Policy to explain why we collect particular information and how we will protect your personal privacy within our website. The following discloses our information gathering and dissemination practices for the Web site located at ClevelandZooSociety.org

In order to fully understand your rights we encourage you to read this Privacy Policy as well as our Terms of Use. The Cleveland Zoological Society reserves the right at any time and without notice to change this Privacy Policy simply by posting such changes on our website. Any such change will be effective immediately upon posting.

Because we want to demonstrate our commitment to your privacy, this Privacy Policy notifies you of:

  • What personally identifiable information of yours is collected through the website;
  • Who collects such information;
  • How such information is used;
  • With whom your information may be shared;
  • What choices you have regarding collection, use and distribution of your information;
  • What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control;
  • and, How you can correct any inaccuracies in your information.

Donor Rosters

Individuals who donate at $1,000 or more through various fundraising programs of the Cleveland Zoological Society are recognized each year in our publications, which are available on our website. Donors at higher levels of support are additionally recognized on Zoo grounds for one year. Adopt an Animal ZooParents are recognized on our website. Donors who wish to remain anonymous may so indicate in making a gift to the Cleveland Zoological Society. 

Mailing Lists

Specific contact information for our members and donors (such as postal and email address, phone and fax number) is not published or otherwise made generally available; it is only used for Cleveland Zoological Society purposes. Our members' addresses are never released for commercial use. If you would like to restrict further the ways in which you may be contacted or OPT OUT completely, please let us know by calling (216) 635-3329, email us. We respect your privacy and thank you for supporting the Zoo.

Phone and Email Lists

A phone call or email may be used to confirm an individual order, or to contact members regarding their questions or concerns. We never release members' phone numbers or e-mail addresses to any other organization. We respect your privacy and thank you for supporting the Zoo. 

Order with Confidence

All of your ordering and credit card information is encrypted using our secure servers, which have the latest in SSL technology to keep your information safe. In addition, your orders are stored in a location that isn't accessible from the internet. We collect credit card information solely so that you may make an on-line donation or other transaction. Your credit card information is used only to complete your requested transaction.

Questions regarding this statement should be directed to The Cleveland Zoological Society by sending an email to Info@ClevelandZooSociety.org. Please reference this Privacy Policy in your subject line.

Information We Collect and How It's Used

Our registration forms require users to give us contact information that may include name, email address, format preference (HTML vs. Text), address, interests, and similar information. We do not request or store sensitive information from our visitors, such as credit card or social security numbers. 

Internet Protocol Address

We collect an IP address from all visitors to our website. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our website, analyze trends, track users' movement, gather broad demographic information for aggregate use in order for us to improve the site, and deliver customized, personalized content. IP addresses are not linked to personally identifiable information. 

Use of "Cookies"

Our website may use cookies to enhance your experience while using our site. Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the particular website and to make sure you don't see the same ad repeatedly. Many consider the use of cookies to be an industry standard.

Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.


All information provided to The Cleveland Zoological Society is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our website that is only accessible by certain qualified employees of The Cleveland Zoological Society. Unfortunately, however, no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information. 


If a user elects to use our referral service for informing a friend about our website, we ask them for the friend's name and email address. The Cleveland Zoological Society will automatically send the friend a one-time email inviting them to visit the site. The Cleveland Zoological Society stores this information for the sole purpose of sending this one-time email. 

Other Websites

Our website contains links to other Web sites. Please note that when you click on one of these links, you are entering another website for which The Cleveland Zoological Society has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.

Questions or comments about this Privacy Policy may be communicated to us by email to Info@ClevelandZooSociety.org or mail to: Cleveland Zoological Society, 3900 Wildlife Way, Cleveland, OH 44109.

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