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Listed on March 21, 2024

Job Title/Department: Seasonal Member & Donor Services Representative
Employee Classification: Part-Time, Seasonal (May-December)
Employee Reports To: Manager of Member and Donor Services 

Job Purpose
The Cleveland Zoological Society, the nonprofit advancement partner for Cleveland Metroparks Zoo, seeks qualified candidates for the position of Seasonal Member & Donor Services Representative. Position is part-time, weekends May through December.

Duties and Responsibilities

  • Engages visitors by selling memberships, special event tickets, membership add-ons, and handle inquiries in person, over the phone and by email.
  • Create/update member and donor records in database
  • Provide administrative and event support for all Cleveland Zoological Society departments when needed
  • Serve as an ambassador for Cleveland Metroparks Zoo 
  • Other duties as assigned 

Qualifications, Education and Experience 

  • High school graduate or equivalent
  • Candidate must be at least 18 years of age
  • Previous sales/retail experience, superior customer service philosophy
  • Available to work weekends
  • Computer experience (data processing experience preferred) 
  • Comfortable with various forms of technology, familiarity with smart phones is a plus
  • Self-starter with outstanding organizational skills
  • Ability to lift and/or move up to 25 pounds and drive a golf cart (Valid Ohio Driver’s License required) 

Working Conditions
Work is performed in an office setting located at Cleveland Metroparks Zoo.  Core working hours 8:30 a.m. – 5:00 p.m. generally consist of a 24-hour work week.  Primarily weekends.   

Physical Requirements
Regularly sits at desk or workstation.  Frequently moves around facility to coordinate work.  Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization. 

Conclusion
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job.  However, this job description is not intended to be an exhaustive list of responsibilities, duties, qualifications or physical demands associated with the position and may be modified from time to time. 

To Apply
Please submit electronic cover letter and resume to Lomax@ClevelandZooSociety.org. No phone calls, please. All applications are confidential. The Cleveland Zoological Society is an equal opportunity employer.

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Family Select

$199/year

2 adults, 6 children, 2 guests

  • Admits two named adults in the same household and their children or grandchildren 18 years and under (limit six)

  • Two free guests every visit

Family Plus

$169/year

2 adults, 6 children, 1 guest

  • Admits two named adults in the same household and their children or grandchildren 18 years and under (limit six)

  • One free guest every visit

Family

$139/year

2 adults, 6 children

  • Admits two named adults in the same household and their children or grandchildren 18 years and under (limit six)

Individual Plus

$99/year

2 adults

  • Admits one named adult and one guest on every visit OR waive the guest privilege and list two named adults

Senior Plus (55+)

$74/year

2 adults

  • Admits one named adult and one guest on every visit OR waive the guest privilege and list two named adults

Explorers Club

$500/year

2 adults, 6 children, 6 guests

  • Admits two named adults in the same household and their children or grandchildren 18 years and under (limit six)

  • Limited edition t-shirt (one per membership)

  • Six free guests every visit

Keepers Club

$300/year

2 adults, 6 children, 4 guests

  • Admits two named adults in the same household and their children or grandchildren 18 years and under (limit six)

  • Four free guests every visit

  • Limited edition t-shirt (one per membership)

$/Year

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