Digital Membership Cards

Digital cards are the newest way to connect to your Zoo! Access your membership details at the touch of your fingertips and always stay up to date with Zoo information. No more digging through your wallet to find your card — you can now store it digitally on your phone!

How to use your Digital Card:

Digital Card FAQs

Why did you switch to digital cards?
Digital cards are an easy-to-use way of accessing your Zoo membership benefits. We made the decision to go to digital cards on June 1, 2021 due to a combination of wanting to be more environmentally sustainable, more fiscally responsible, and have a touchless entry system to keep guests and staff healthy. Read more about our decisions in our Blog here.

Why do my digital cards take 1-2 weeks to be emailed to me?
To make sure that we send you the right information the first time around, we check memberships multiple times through our system to make sure they are as correct as they can be (and be able to contact you if we see something amiss). This can take a bit of time though, so it may take a week or two after your purchase to receive the digital card.

Will I get a new digital card every time I renew or change information?
No, so long as you have downloaded your card to your chosen app and have the updates and notifications turned on, your digital card will automatically update when you renew.  Please note that this may take 1-2 weeks from the time of purchase. 

Can I use any digital card app to store my digital cards?
Our digital cards are formatted to work with the Apple Wallet app for iPhones and Wallet Pass app for Android phones; these are the apps we recommend using. Users can also use the Google Pay app, but we cannot guarantee the same usability and features as with the Apple Wallet and Wallet Pass apps.
Digital cards will work on compatible iPhones (iPhone 6 or later and iOS 9 or later) and Android phones (Android 4.3 or later for Wallet Passes and Android 6 for GPay).

Can you send the digital card original download email to multiple emails?
No, we can only send one email to the email address listed on your membership record. Once you download the card to your wallet app, you can share it with the other named member on your membership or your babysitter. 

What if I don’t want to use digital cards?
Please contact us at 216-635-3329 for an option for a physical card. Please note that printing and mailing physical cards may incur additional fees.

How do I add the membership card to my iPhone?
Access the email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

How do I add the membership card to my Android phone?
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, then "Add to PassWallet" and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

I’d prefer not to use this digital membership card, what should I do?
Please contact us at 216-635-3329 for an option for a physical card. Please note that printing and mailing physical cards may incur additional fees.

I don’t have a mobile phone, what can I do?
Please contact us at 216-635-3329 for an option for a physical card. Please note that printing and mailing physical cards may incur additional fees.

I have a question about my membership benefits.
Please visit our website at ClevelandZooSociety.org/membership for more information on membership benefits. You can also contact us at info@ClevelandZooSociety.org

My name is spelled wrong/membership level is incorrect.
Please contact us at info@ClevelandZooSociety.org 

My family member is on this membership account also, how can she/he receive the card?
Android
Navigate to the back of the card (tap on the small "i" on the front) and use the “Share Pass” button to send the card to your secondary member.

iOS
Navigate to the back of the card (tap on the "..." button on the front), then tap on the share icon at the top right to send the card to your secondary member.

If you are an iOS user, you will find the share icon at the top right on the back of the card.

I downloaded my card but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there--it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.