To prevent misuse of membership cards, we require that one adult cardholder presents photo ID when entering the Zoo. As Cleveland Metroparks Zoo’s non-profit partner, we rely on memberships for much of our support. We also want to protect our members should their cards be lost or stolen.
Yes. Simply bring your photo ID to the Membership Booth located in the ticketing plaza, and our Representatives will verify your membership and provide you with a temporary membership card, if necessary. If the Membership Booth is unattended when you visit, please visit the Membership Office located in the Administration and Education Building.
If your permanent membership card has been lost or stolen, there is a $7.00 fee to order replacement cards. Please visit the Membership Booth located in the ticketing plaza, and our Representatives will verify your membership and reorder your membership cards. If the Membership Booth is unattended when you visit, please visit the Membership Office located in the Administration and Education Building. You may also order replacement cards by calling the Membership Office at (216) 635-3329. If you would prefer to avoid the reprint fee, you may request a temporary membership card here, and it will be delivered to the email address on file. You may also request a new temporary card by visiting the Membership Booth located in the ticketing plaza. If the Membership Booth is unattended when you visit, please visit the Membership Office located in the Administration and Education Building.
Visit the Cleveland Zoological Society website or the Cleveland Metroparks Zoo website. Additional information can be found at the Facebook pages for the Cleveland Zoological Society or the Cleveland Metroparks Zoo.
Also, $3 from each member's annual dues goes for a subscription to Z Magazine. Read this quarterly publication and our blog for Zoo news and event updates.
If you will be visiting the Cleveland Zoo and have a membership with another zoo on our reciprocal zoo list, simply visit the Zoo Box Office in the ticketing plaza with your membership card and photo ID to purchase your discounted admission tickets. We will recognize two (2) named adults and up to two (2) children for discounted tickets. Additional tickets will be regular admission prices.
If you are a Cleveland Zoo member and would like to visit a reciprocating zoo, please contact the zoo you plan to visit in advance to confirm membership level and admission information. Always present your Cleveland Zoo membership card and photo ID when visiting another zoo.
For more information, please visit our Reciprocal Zoos page.
Please contact the Cleveland Zoological Society at (216) 635-3346.
Senior Plus, Individual Plus, Family, Family Plus, and Family Select memberships are fully tax deductible. If the Total Experience Membership option is added to any membership, the additional cost of that option is not tax deductible. For ZooKeepers Circle memberships, tax deductibility varies depending on benefit acceptance. Please email membership@ClevelandZooSociety.org with any questions.
Yes. Simply visit the Membership Booth located in the ticketing plaza, and our Representatives will process your membership. You will be given a temporary membership card that is valid immediately, and your permanent membership cards will arrive in 3-4 weeks. If the Membership Booth is unattended when you visit, please visit the Membership Office located in the Administration and Education Building.
Parking at Cleveland Metroparks Zoo is always free.
Yes, we do! Membership gift certificates may be purchased on our website, by phone or mail, or at the Membership booth located in the ticketing plaza. If purchasing on our website, you will receive an emailed gift certificate. If purchasing by phone or mail, the membership gift card will be mailed to your address within 7-10 days. Need your gift immediately? Visit the membership booth to purchase, and you will receive your gift card immediately.
Your Cleveland Zoological Society membership permits unlimited admission to Cleveland Metroparks Zoo and The RainForest during the normal Zoo operating hours for one year from the date of purchase. Expiration is the last day of the month your membership was either purchased or renewed (For example, a membership purchased on January 5, 2000 would have an expiration of January 31, 2001).
Memberships are designed to cover one family in the same household.
Yes, Zoo members receive 10% off purchases at the gift shops.
Yes, you can, so please keep your ticket stubs! We will apply the cost of admission tickets to a membership, up to the number of people that will be covered by the membership. For example, if you would like a membership to cover you, your spouse, and your three children, we will apply the cost of a maximum of five admission tickets to your membership. To apply admission tickets, please bring the ticket stubs to the Membership Booth located in the ticketing plaza, within two weeks of your paid visit. If you do not have the actual tickets, please bring your ticket receipt. If the Membership Booth is unattended when you visit, please visit the Membership Office located in the Administration and Education Building. You may also apply the tickets by filling out a membership application and mailing it, along with the tickets, to us with your payment. Please note that we may only apply the full dollar amount of each ticket less the .50 cents for conservation to the membership.
Membership cards will arrive in the mail 3-4 weeks after you have joined or renewed your membership. Your temporary membership card is valid for Zoo admission until your permanent cards arrive. If you have misplaced your temporary card, you may request another one here, and it will be delivered to the email address on file. You may also request a new temporary card by visiting the Membership Booth located in the ticketing plaza. If the Membership Booth is unattended when you visit, please visit the Membership Office located in the Administration and Education Building.
The babysitter option is for Family, Family Plus and Family Select membership levels. It allows one unnamed adult (this person can be different with each visit) to bring the children listed on the membership to the zoo. The babysitter is not able to use the guest privileges on the membership, however, and can only bring themselves and the children using the membership. The cost of the babysitter is an additional $30 to the base cost of the membership level.
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