Membership FAQs

To prevent misuse of membership cards, we require that adult cardholders present a photo ID when entering the Zoo. As Cleveland Metroparks Zoo’s non-profit partner, we rely on memberships for much of our support. We also want to protect our members should their cards be lost or stolen.

Yes. Simply bring your photo ID to the membership services window located in the ticketing plaza, and our representatives will verify your membership.

If your plastic membership card has been lost or stolen, there is a $7.00 fee to order replacement cards. Please visit the membership services window located in the Guest Resource Center, and our representatives will verify your membership and reprint your membership cards. You may also order replacement cards by calling the Membership Office at 216-635-3329.

Visit the Cleveland Zoological Society website or the Cleveland Metroparks Zoo website. Additional information can be found at the Facebook pages for the Cleveland Zoological Society or the Cleveland Metroparks Zoo.

If you will be visiting the Cleveland Zoo and have a membership with another zoo on our reciprocal zoo list, simply visit the Zoo Box Office in the ticketing plaza with your membership card and photo ID to purchase your discounted admission tickets.

Members of reciprocal zoos visiting the Cleveland Metroparks Zoo may purchase up to six general admission tickets at $13 each. To purchase your discounted tickets, please show your active membership card and photo ID at the box office. Discounted tickets cannot be purchased online.

If you are a Cleveland Zoo member and would like to visit a reciprocating zoo, please contact the zoo you plan to visit in advance to confirm membership level and admission information. Always present your Cleveland Zoo membership card and photo ID when visiting another zoo. For more information, please visit our Reciprocal Zoos page. Reciprocity is subject to change.

Please visit our Corporate Champions page here.

Senior Plus, Individual Plus, Family, Family Plus, Family Select, Keepers Club, and Explorers Club memberships are fully tax deductible. If the Wild Savings Pass memberhsip option is added to any membership, the additional cost of that option is not tax deductible. Please email info@ClevelandZooSociety.org with any questions.

Yes. Simply visit the membership services window located in the ticketing plaza, and our representatives will process your membership. You will be given access to the Zoo on the day of your purchase, and your permanent digital membership cards will arrive in 24-48 hours.

Yes, we do! Membership gift certificates may be purchased on our website, over the phone, or at one of the membership services windows located at the ticketing plaza. If purchasing on our website an emailed gift certificate will be immediately sent to the email address provided. In-person gift voucher purchases will receive a physical gift voucher.

Your Cleveland Zoological Society membership permits unlimited admission to Cleveland Metroparks Zoo during normal Zoo operating hours for one year from the date of purchase. Expiration is the last day of the month your membership was either purchased or renewed (For example, a membership purchased on January 5, 2000 would have an expiration of January 31, 2001).

Memberships are designed to cover one family in the same household.

Yes, Zoo members receive 15% off purchases at the gift shops.

Click here for information on how to use the promo code on a desktop, laptop or mobile device.

Yes, you can, so please keep your ticket stubs! We will apply the cost of admission tickets to a membership, up to the number of people that will be covered by the membership. For example, if you would like a membership to cover you, your spouse, and your three children, we will apply the cost of a maximum of five admission tickets to your membership. To apply admission tickets, please bring the ticket stubs to the membership services window located in the ticketing plaza, within two weeks of your paid visit. If you do not have the actual tickets, please bring your ticket receipt. Special events, Wild Savings Pass, and attraction tickets cannot be applied.

A new digital membership card will arrive in your email in-box 24-48 hours after you join. If you are a renewing member with a digital card already saved to your device, this card will update with the new information within 24-48 hours.

The babysitter option is for Family, Family Plus, Family Select, Keepers Club, and Explorers Club membership levels. It allows one unnamed adult (this person can be different with each visit) to bring the children listed on the membership to the zoo. The babysitter is not able to use the guest privileges on the membership (if applicable) however, and can only bring themselves and the children using the membership. The cost of the babysitter is an additional $40 to the base cost of the membership level.

Gift certificate vouchers expire two years after date of purchase.